Connect your systems
Build your business ecosystem
Linkage provides digital consulting and end-to-end technology integration, connecting Cloud, IIoT, business applications and AI to improve operations and support business growth.
Your long-term technology partner
To be a trusted long-term technology partner, delivering integrated solutions that meet immediate needs and support future growth and connectivity.
Understand the real business need
Understand each client’s needs, design suitable solutions and connect them with other technologies to deliver tangible business results at a fair price, with room to scale.
What digitalization should deliver
INCREASE
Increase business opportunities, customer base and revenue
REDUCE
Reduce risk, cost and time
COMPLY
Support compliance with regulations, ISO standards and industry best practices
Two connected areas of expertise
Connect infrastructure with business software to build a digital ecosystem tailored to your organization.
Hybrid Infrastructure
Enterprise IT foundations, from datacenters and Cloud to connected workplaces and industrial environments.
- Server & Storage
- Cloud
- Network
- Security
- Monitoring & Observability
- IP Phone & Call Center
- Smart Office
- AI Camera
- Industrial IoT & Sensor
- Datacenter Facility
Enterprise Software
Applications and data integration that support the way your business operates.
- Enterprise Software Package
- Web & Mobile App Development
- Identity Access Management System
- Workflow Automation
- DevSecOps
- PLC, SCADA, IoT Platform
- System & Data Migration
- Artificial Intelligence
On-premise Infrastructure
Design, implementation, performance tuning and support across datacenter facilities, compute, storage, networking, databases and virtualization, through to operating systems, applications, data and monitoring.
Cloud Infrastructure
Support for AWS, Azure, Google Cloud, Huawei Cloud and Alibaba Cloud across single, hybrid and multi-cloud deployments, using IaaS, PaaS and SaaS/FaaS services to fit each workload.
A transformation plan grounded in your business
Start with the current business model and operations, define the future state and plan the transition with measurable outcomes.
- 01Assess current business operations and systems
- 02Set measurable KPIs
- 03Identify priorities
- 04Prioritize change management
- 05Use data to improve processes and decisions
- 06Design the digital ecosystem and develop its components
- 07Establish a digital transformation roadmap
Connect data and business processes
Develop applications that integrate with ERP and existing enterprise systems across sales, finance, warehousing, manufacturing, customer service, IT and industry-specific processes.
Software architecture
Applications use React and Flutter alongside .NET Core, databases, S3 object storage and workflow engines. API gateways connect external services, with Okta or Keycloak for identity and access management.
DevSecOps
Integrate security throughout planning, coding, testing, release, deployment, operations and monitoring, using tools such as GitLab, Jenkins, Docker, Kubernetes and Grafana.
Automation Engineering
Engineering services for sensors and measurement devices, factory electrical systems, industrial IoT and mechanical and electrical systems, connecting PLC, SCADA and IoT platforms with business software.
AI & Software Packages
Turn software development experience into ready-to-use packages that reduce cost and shorten implementation, while embedding AI to improve business application capabilities.
Software architecture and application integration
Conceptual architecture: arrows show primary data and command directions, not a mandatory serial path through every component.
Application
Routes user requests through the load balancer and presents the application interface.
Backend & Data Services
Business logic uses storage, search, AI and workflows as needed. These services collaborate; they do not form a single serial chain.
Integration
The API gateway controls access and routes API requests between systems.
IoT Platform
Collects telemetry and device status for applications, and delivers supported commands to devices.
Edge & Devices
Gateways and PLCs send sensor data upstream. Control commands go only to devices that support them.
DevSecOps software development lifecycle
- 01PlanJira / Confluence
- 02CodeBitbucket / GitLab
- 03BuildJenkins
- 04TestSelenium / JMeter / k6
- 05ReleaseGitLab / Jenkins
- 06DeployDocker / Kubernetes
- 07OperateDocker / Kubernetes
- 08MonitorGrafana / New Relic / Sentry
Enterprise application experience
Linkage application development experience
- Budget system integrated with ERP
- User centralization system
- HR system
- Risk management system
- Web SCADA for manufacturing
- Website and e-commerce
- Backend API
- Mobile app for service residences
- Business workflow application
- Agriculture management system
Support beyond implementation
Experience supporting more than 1,000 sites nationwide under service-level agreements, backed by CRM, ERP and ITSM systems built to support enterprise service delivery.
Monitor, follow up and resolve
Weekly or monthly system checks and reports to key users. The call center records incidents, while senior consultants assess and assign them to Tier 1 support or Tier 2 specialists.
Business Premium
24×7×4
Business Standard
8×5×4NBD
Service scope and response commitments follow each project’s agreed SLA.
Managed service and support escalation process
AI for business
Start with the work you want to improve.
Find information faster, reduce manual data entry or connect fragmented workflows. Start where the difference can be measured.
How we workAI Knowledge Assistant
Develop a RAG assistant that answers questions from internal documents, cites sources and respects access permissions.
Intelligent Document Processing
Use OCR and AI to extract invoice and form data, with human review before sending it to business systems.
AI Workflow Automation
Connect AI with workflows and APIs to summarize, classify and prepare work, with approval for consequential steps.
AI Customer Service
Build an assistant using product and service knowledge to draft replies and hand over to staff when information is insufficient.
Computer Vision & Industrial AI
Assess and develop image or sensor-data analysis to support quality inspection and equipment condition monitoring.
AI Readiness & Governance
Assess use cases, data readiness and cost, establish AI operating guidelines and validate before scaling.
We assess your data and existing systems, define the scope and validate with users before scaling.
Your challenge. Our starting point.
Let’s find the right technology for your organization.
Talk to an expert